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GAPWORX Blog

We like to share insights and learnings that might be helpful to you or your business. If there's a topic that you'd like us to explore, let us know.

Whisky and the Magic Middle

A fun conversation over single malt Scotch whisky between Mark Spiers and Mark Capaldini drifted into a discussion on what determines a successful business. As we enjoyed a “wee dram" (or perhaps two), the conversation turned to the leadership attributes of company owners and other senior business executives. We swapped stories of business owner leadership attributes that inspire ...

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Triggering Buyer Flight

Let’s consider what motivates a business executive – maybe a Purchasing Agent in a larger corporation or a business owner or other executive in a smaller company – to stop purchasing a given product (or service) from an existing vendor and seek an alternative product that meets their company’s needs. While base motivations in these two hypothetical situations are...

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Customer Experience ... YO-YO

Here is a real-life story about poor customer service and the challenge of maintaining customer loyalty. This story has a twist that should be unexpected.

I decided to have a quick lunch at a favorite mid-market restaurant chain. Their menu choices, food quality, service, and atmosphere have consistently appealed to me for many years; a predicable experience that I enjoyed. Yet, twice this year...

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Intangible Competencies Drive
Financial Performance

I have studied the competencies and attributes of positive company cultures … and embraced it in my business model. I think of them as soft skills, as intangible competencies. It’s a fascinating aspect of business, and if business owners prioritize it inside their workforce, it will strengthen their financial outcomes. The more one learns about it, the more one understands its...

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